The 5 Stages of Black Friday/Cyber Monday PPC Grief

Each year, it comes. Like a gushing wind on a clear, beautiful winter day. As PPC marketers with e-commerce clients, we both salivate for it and also carry a slight sense of fear when discussing it. It’s Black Friday/Cyber Monday weekend. And while many retailers prepared for Black Friday losses this year (there was an estimated expected 11% decrease in consumer spend for Black Friday this year), many of our clients saw great success this season.

So as we plopped ourselves in front of our computer, chomping on Thanksgiving turkey leftovers, we PPCers found ourselves going through the stages of Black Friday/Cyber Monday grief – trying to outbid competitors, feeling a sense of denial that we can outdo a great previous year, and finally accepting that some consumer behavior is just out of our hands.

Below, let’s walk through the 5 stages of Black Friday/Cyber Monday PPC grief:

  1. Denial & Isolation
    I’m building all my promo ads – I NEED SOME ALONE TIME
    denial
  2. Anger
    Why can’t I think of a different way to say “Free Shipping”? Why does it have to be a 35 character limit when my promo text fits perfectly at 36?!?
    anger
  3. Bargaining
    Alright, we’ve set ads live. Maybe if I just bump my bids up 20% more, I can get to Position 1. Maybe if I double my bids, I can push out the competitors completely and take over!…Wait, calm down, crazy.
    All in
  4. Depression
    Alright, it’s the end of Cyber Monday. We’ve come out on the other side alive. Wait… what do I do now? This is all I’ve thought about for like 3 months.
    depression
  5. Acceptance
    The metrics are in, the revenue is counted. I’ve done all I can to drive great performance for my client!
    Acceptance
Maddie Cary About the author

Maddie Cary is the Director of Paid Search at Point It Digital Marketing in Seattle. Her role involves overseeing and developing an amazing team of PPC account managers, while also running the Global SEM Program for Point It’s largest client. In 2015, she won the US Search Award for “Young Search Professional”. You can find her speaking & learning at conferences like SMX, HeroConf, & PubCon, or writing posts for the Wordstream blog. Outside of PPC, her biggest loves are her family, friends, and her idol, Queen Beyoncé.

Comments:
  • Lisa Sanner
    Reply

    Haha! Love it Maddie.
    I also repeat this little saying over and over (but I think that’s a different metaphor)
    God grant me the serenity
    to accept the things I cannot change;
    courage to change the things I can;
    and wisdom to know the difference.

    December 3, 2014 at 3:52 pm
  • Lisa Sanner
    Reply

    Haha! Love it Maddie.
    I also repeat this little saying over and over (but I think that’s a different metaphor)
    God grant me the serenity
    to accept the things I cannot change;
    courage to change the things I can;
    and wisdom to know the difference.

    December 3, 2014 at 3:52 pm

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